Privacy & Data Protection Statement

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At The Hollybush, we are committed to protecting and respecting your privacy. This statement explains how we collect, use, and safeguard your personal data in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

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What Information We Collect

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We may collect and process the following information:

• Name and contact details (such as email address and telephone number)

• Booking and reservation details

• Loyalty scheme information (where applicable)

• Any information you provide when contacting us

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How We Use Your Information

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We use your information to:

• Manage bookings and provide our services

• Administer our loyalty scheme

• Respond to enquiries and requests

• Maintain the safety and security of our premises

We do not use your data for unsolicited marketing.

Data Storage and Security

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Your data is stored securely using trusted systems, including our EPOS, reservation platforms, and secure cloud storage. Access is restricted to authorised personnel only, and appropriate security measures are in place to prevent unauthorised access or disclosure.

CCTV

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CCTV is in operation on our premises for the purposes of safety and crime prevention. Footage is retained for a limited period (typically 30 days) and accessed only by authorised individuals.

How Long We Keep Your Data

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We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations.

Your Rights

Under data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict processing

To exercise any of these rights, please contact us using the details below.

Contact Details

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If you have any questions about this statement or how your data is handled, please contact:

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Russell Martin

General Manager
The Hollybush
29 Bath Road
Bristol
BS30 5JP

Email : thehollybush@yahoo.co.uk

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office.

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